How do I identify Property Collect bookings?
This article will outline the information of how the property collect booking looks like and how to find it.
How do I handle partial charges for UPC on ePass in the YCS Finance tab?
This article will outline what to do in the case you make a partial charge.
How do I set up child age policies with different age brackets and prices?
This article will outline the information about our age policy setup.
Where do I see the commission amount for Property Collect?
This article will outline the information of how you can find the commission amount for property collect booking that is deducted to you.
How do I handle overcharges for payments via ePass?
This article will outline why you may have a negative balance, and what you can do to correct it. You may also find the video example attached below for further references.
How do I login using the PIN code?
This article will outline the benefits of PIN Code, how it works, and how to troubleshoot if you didn’t receive any PIN Code in your email.
In Cancellation Policies and Special Requests, Guest Reservations, Reviews, and Policies, Partner Help
Posted Proactive Cancellation Fee Waiver Manual
This article will outline the Proactive Cancellation Fee Waiver, which allows you to pre-select the policies under which your property waives the cancellation fee (if applicable). Not all [...]
Posted
How do I complete my Rates & Allotments?
This article will outline the information of how to complete rates and allotments settings that are necessary for successful activation of your property on Agoda.
Posted
How can I use the Advance Guarantee Program (AGP)?
This article will outline the information about how to settle payment with Advance Guarantee Program (AGP) program.
