How do I set up cancellation fee waivers?
You can set up and edit your cancellation fee waivers via the Agoda YCS extranet. This will save you time when guests make special requests for cancellations.
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How do I allow children to stay free at my property?
This article outlines how to allow children to stay free at your property by setting the free child policy at the property level and confirming or customizing the policy again at the room level.
Understanding the front end
We strive to be as customer-friendly as possible at Agoda. We work diligently to improve our user interface through experimentation and gathering customer feedback. That is why you may see our [...]
Everything you need to know about guest reviews
Agoda enables you to reply directly to reviews because we believe that 2-way conversations yield the best education, understanding, and trust. Your direct response to guest reviews allows you to [...]
Understanding the YCS extranet
The Agoda.com extranet is known as YCS. It is the back-end system for you to maintain your property profile on Agoda.com. It includes rates and availability, photos and descriptions, room and [...]
How do I create an account and log in to YCS?
Accessing the Agoda Extranet is essential for managing your property's listings, rates, and availability. This guide provides step-by-step instructions to ensure a seamless login experience, [...]
How do I respond to a special request?
Learn how to easily respond to guest special requests using YCS. Follow these simple steps to ensure your guests' needs are met.
What should I do if I can’t accommodate a guest?
There are circumstances where a hotel is not able to accommodate a guest. This article will outline what you can do to prevent this, and how can you report it if it is unavoidable.
